Introducing Buzz, your AI assistant in Hive.

There are dozens of things Buzz can help you with, whether you're just using Buzz Mail, or using Buzz in your Hive workspace.

Users can try Buzz Pro without a Hive account, via a paid subscription. Buzz Pro is also a workspace add-on, which is available for Hive Teams and Hive Enterprise users.

Getting Started

Let's start off with the basics - here's how to get Buzz up and running in your workspace or email.

If you're a Hive Customer:

Buzz Pro is a premium add-on. Buzz Pro has a free trial period that will allow you to test the functionality of Buzz.

Ensure that your Email inbox (Google or Microsoft) is synced as well from your Personal Apps in Hive
Connect your Calendar from Apps as well

Once Buzz is enabled, there are some AI settings you'll want to review in your Settings.

From My Settings, navigate to Buzz AI from the left-hand side panel. From there, you'll be able to customize your AI email settings, as well as the labels that Buzz brings into your inbox.

AI Memories

AI memories are another core component of the Buzz experience. They're totally optional, but they're a great way for you to give Buzz specific directives that will apply across all emails he touched.

If you're a new Buzz Mail user:

Visit hive.com/mail
Sign up with Google or Outlook
You'll have the same Settings process as existing users for aligning your Buzz Email settings and labels

Buzz Mail has a free trial period that will allow you to test the functionality of Buzz. When you sign up, this trial period will begin.

Using Buzz in Hive

If you're planning on using Buzz in your Hive workspace, you can access him in a few ways. The first is through the Buzz button in the upper right hand corner of your Hive workspace.

Basic Buzz Functionality

Once you've clicked on the purple Buzz button, you'll see a Buzz window pop up. From there, you'll be able to request Buzz's help with just about anything in your Hive workspace.

For example:

“Summarize this email thread and suggest next steps.”
“Create a task for design with a due date next Friday.”
“Draft a message to the client confirming timeline.”

Enhanced Workflows

If you want a more enhanced workflows, you can ask Buzz a series of questions that will help set up workflows in your workspace.

He can create project plans from short prompts, draft copy, briefs, and checklists. Even update status and surface blockers in one place.

Asks for Buzz to get started:

“Create a 4‑week launch plan with milestones for creative, dev, and marketing.”
“Draft a kickoff agenda, then assign prep tasks to John and me.”
“Update open tasks in Buzz Launch to In Progress and flag anything at risk.”

Buzz Mail

Your email assistant is here, 24/7, to help you with everything in your inbox. From labeling, writing emails, assigning next steps, Buzz reads your email thread context to summarize, extract decisions, and create follow‑ups.

Buzz can also create one‑click summaries with owners and dates, convert any email into a task with assignee, due date, and labels, or auto‑file routine messages using your preferences.

Just a few things Buzz can do for you:

“Summarize this thread and create tasks for me and my teammates.”
“Add a follow‑up task due Friday 5 PM, label ‘Buzz Launch’.”
“Archive promotional emails, but keep updates@hive.com.”

Suggesting Next Steps

If you toggle on the setting for Buzz to "Suggest Next Steps," Buzz can do a few things.

Suggest a Manual Review of an email, and summarize the email contents itself. This isn't an invitation to action, more so just an overview of the emails contents. If you like or don't like the suggestion, use the Thumbs Up and Thumbs Down to provide feedback. Click "Refresh" if you want a refreshed take on the email.

Create Next Steps. If an action requires follow-up, you can create an action directly from the email. Just click "Create" to confirm the action's creation.

Create/suggest meeting. If the email suggests a meeting, or mentions connecting about something on a call, Buzz will take that as a cue to set up a meeting between participants.

Create a draft reply. Buzz will create a sample reply (that is easily editable) for your review, if he thinks the email requires a reply.

Create Daily Digest. Buzz can create a daily digest of every email that was archived, including links to the email and contents.

Buzz Pro Pricing

Existing Hive Users

Buzz Pro is a premium add-on in your Hive workspace, and can be accessed at the following add-on prices:

$8 per user per month, billed annually
$12 per user per month, billed monthly

Users can individually toggle this add-on on from their Apps page.

New Buzz Pro Users

You can use Buzz Pro without a subscription to the full suite of Hive services.

By signing up here, you'll get a two week free trial and then the following pricing will apply:

$16 per user per month, billed annually
$20 per user per month, billed monthly

Buzz Pro FAQ

Purchase & Usage

If my entire team is on Hive, but I am the only person who wants to use Buzz Pro. Can I buy one seat of Buzz Pro?

No, Buzz Pro must be purchased by an entire workspace. If you need any additional clarification, please email help@hive.com

Can I cancel Buzz Pro at any time?

If you have a monthly subscription, cancelling Buzz Pro will stop your monthly subscription moving forward.
If you want to cancel an annual subscription, please email finance@hive.com

Is there a trial or pilot option for Buzz?

Yes. Everyone can access a two week free trial of Buzz and his capabilities.

Security & Privacy

What data does Buzz have access to in my workspace?

Buzz only accesses data you can already see, based on your workspace permissions.

It does not bypass private projects, notes, or restricted fields.

Buzz uses this data solely to fulfill your requests. At a high level:

Buzz Scope of access
- Actions, projects, sections, labels, custom fields, statuses, assignees, and comments that are visible to you.
- Notes and their version history where you have access.
- Workspace activity metadata needed to record what Buzz did.
- Calendar events only when you ask Buzz to create or edit them.
- Integrations you or your admins have enabled
Buzz Visibility and permissions
- Buzz cannot see private projects or notes you cannot access.
- It operates under your permissions, respecting role- and project-level access controls.
Buzz Use of data
- Reads data to understand context, find items, and generate updates.
- Writes data only when you ask it to create or modify items.
- Records all changes in activity history with Buzz shown as the actor.
Buzz Security and compliance
- Data handling follows workspace security controls and retention policies.
- Admins can review and export Buzz-related activity for auditing.

Can I customize the amount of information Buzz can access?

Yes, Buzz only has access to the elements you let him view.
Here are the following levers you can access:
- Give Buzz access to general inbox information
- Give Buzz the ability to plan Suggested next steps
- Allow Buzz to create email drafts
- Allow Buzz to auto-archive emails and send a daily Digest

To alter these settings, show below, visit your profile picture dropdown -> My Settings -> Buzz AI.

What are Security and Privacy best practices for Buzz?

Avoid pasting secrets, passwords, or regulated identifiers into prompts. Share via secured files or private projects instead.
Use private projects and access controls for content that must be restricted.
For regulated workflows, ask Buzz to “summarize without identifiers” or “omit PII in the output.”

How do I report or request an issue or feature I want to see in Buzz?

We love your feedback! Leave your request on our Product Forum here.

Can I undo something that Buzz has done?

Yes, there are a few ways to undo Buzz activity.

Object-level undo: On actions, projects, and notes, use the activity history to see Buzz’s specific changes and revert fields manually (status, assignees, dates, titles, descriptions, labels, etc.).
Restore deleted items: If Buzz deleted something, recover it from Workspace Settings > Trash Bin.
Admin/audit trail: Use workspace activity logs to identify exactly what Buzz changed and when, then revert those fields.
Calendar events: If Buzz created or updated a calendar event, you can edit or delete the event directly.

You can also ask Buzz to undo or revert bulk activity that he completed via Buzz Chat.

Does Buzz Pro follow the same privacy standards as Hive?

Yes. Buzz Pro has the same Privacy Policy and Data Security policies as Hive.

Do the Terms of Service of Hive apply to Buzz Pro as well?

Yes, you can review out our Terms of Service here.

Buzz Usage Best Practices

Can Buzz learn our naming conventions and workflows?

Yes. Buzz can learn and follow your team’s naming conventions and workflows in a few practical ways:

Conventions and templates
- Provide examples: share a few well-structured projects, sections, and actions that follow your conventions. Buzz can pattern-match and replicate them.
- Create templates: set up project and action templates with your preferred titles, sections, labels, and custom fields. Ask Buzz to “use the [Template Name] template.”
- Define rules in plain language: e.g., “Actions start with a verb, include an owner in parentheses, and end with a due date in YYYY-MM-DD.”
Custom fields, statuses, and labels
- Add the custom fields, statuses, and labels you use. Buzz will use what exists in your workspace and can apply them consistently when asked.
Saved prompts and macros
- Keep a short set of approved prompts for recurring workflows, like “Create a sprint project with sections To Do, In Progress, Review, Done; prefix actions with ‘SPR-’; add label P1 for blockers.”
- Store these in a “Buzz Help” note or project so anyone can reuse them.
Iterative fine-tuning
- Start with a pilot project. Have Buzz create or update items, then correct anything that is off. Buzz will follow the examples in subsequent requests.
- Ask explicitly: “Follow our Marketing naming style,” or paste a few example titles for Buzz to emulate.
Guardrails and approvals
- For high-impact changes, add an approval step first: “Draft changes using our conventions. Pause for my review before applying.”
- Use sections or labels like “Needs Review” so Buzz’s output is easy to audit before finalizing.

What are best practices to roll Buzz out to teams?

We recommend project leads or workspace owners trialling Buzz initially to decide how Buzz can work best for your team, or creating a pilot team of 3-5 users.
- As you expand, nominate Buzz Champions in each team to answer questions and collect feedback.
Enable necessary integrations via Apps (e.g., GitHub, Jira, Google Drive, Slack, Zoom) and confirm permissions.
Depending on the scope of work you'll have Buzz handle, decide on 3-5 key prompts that teammates can begin with. A few examples:
- “Find duplicate actions in ‘Content Calendar’ and merge or archive duplicates.”
- “Archive completed actions older than 60 days across all marketing projects.”
- “Create a Marketing Launch project with sections: Planning, Content, Design, Web, Approvals. Add owners for each section and set the project due date to [date].”
- “Build a two-week sprint board with sections: To Do, In Progress, Review, Blocked, Done. Import the top 20 backlog items labeled ‘Sprint Candidate’.”
- “Post a daily summary of changes in the ‘Website Refresh’ project, highlighting overdue items and new blockers.”