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Verify your email address in Hive

Use a six-digit code to verify your email during signup, after changing it, or when linking an existing account through SSO/SAML.

Written by Ellen Kajca

Hive uses a six-digit code to confirm your email address when you sign up with email and password, change your account email, or link an existing Hive account through SSO/SAML. The code goes to the address shown on screen and expires after 15 minutes.

Verify your email when signing up

  1. After signing up in Hive on web or mobile, look for the Check your email screen. Hive sends a code to the email address shown there.

  2. Open that inbox and enter the six-digit code. Select Verify email to continue. In the mobile app, entering the sixth digit may submit the code automatically.

  3. Once your email is verified, continue joining or creating your workspace.

Verify a new email address on web

  1. In Hive on web, open your profile menu and select Edit profile.

  2. Change your email address in the Email field and click outside the field to save. If asked, confirm with your current password.

  3. Hive opens a verification dialog and sends a six-digit code to your new address. Enter the code and select Verify email.

Closed the dialog? Select Verify email below the Email field to reopen it. If you changed your email in the mobile app, use this web Profile option to verify the new address.

Verify when linking an SSO account

If you already have a Hive account and sign in through your organization’s single sign-on (SSO), Hive may ask you to enter an email code to confirm that the accounts belong to you.

  1. Start your SSO sign-in. On the Account linking screen, check the service name and email address.

  2. Open the email containing your code.

  3. Return to the verification page in the same browser where you started signing in.

  4. Enter the six-digit code and select Continue to finish linking your account and continue signing in. The code expires after 15 minutes.

If you did not initiate the sign-in, ignore the email. Never share the code.

If you need a new code

Check the inbox for the address shown on screen, including Spam or Junk.

Signup or email changes

When the resend countdown ends, select Resend or Resend code. If a code has expired or does not work, request a new one and enter the new code.

SSO account linking

  • While the sign-in request is still valid, select Resend code after the countdown ends.

  • If you see “This sign-in request has expired. Sign in again to get a new code”, start your SSO sign-in again. Resending a code does not restart an expired sign-in request.

  • If you see “Too many incorrect codes. Try again tomorrow”, wait until tomorrow before trying again.

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