If you are not receiving expected emails from Hive, work through the checks below.
1. Check your inbox folders
Look in Inbox, Spam, and Junk.
Search for messages from Hive or from the addresses listed in the allowlist section below.
2. Check Hive notification settings
Open your notification preferences:
Click your profile image in the upper right.
Select Notification settings.
Review the External notifications section.
More detail: Notification preferences.
When would you like to receive notifications?
This setting often explains missing emails.
Options:
Always
Only when away or offline (common default)
Only when offline
If this is set to Only when away or offline or Only when offline, and you stay signed in and active in Hive (especially the desktop app), Hive may not send activity emails while you appear online.
To get email alerts while you work in Hive, set this to Always.
Email column by notification type
Under Type of notification, check the Email column for each row you care about. Banner or Mobile can be on while Email is off.
Email rows typically include:
New notifications
New unread messages
@mentions
Approval requests
Dependent task ready to work on
Separately, under Send reminder emails for due actions, you can enable Daily and/or Weekly digests. Those are different from batched activity emails.
Other settings that reduce email
Mute project notifications — muted projects suppress that project’s notifications.
Low notifications mode — reduces how much you get notified about.
Following settings — if you unfollow actions when unassigned, or choose not to follow actions you comment on/edit/are mentioned in, you may get fewer updates.
Managed by your workspace admin — some Email checkboxes can be locked by an admin notification policy.
Note: Do not disturb / quiet hours on mobile mainly affect mobile push, not these Hive notification emails.
3. Allowlist Hive sender addresses
Ask IT (or check your mail filters / spam software) to allow mail from the notifications.hive.com domain. Hive notification and account emails typically come from:
Allowlisting *@notifications.hive.com is the safest approach.
Important: Older guidance that listed notifications@hive.com or accounts@hive.com is outdated. Those are not the addresses Hive uses for these emails.
4. Check for unsubscribe
Some Hive email templates include an unsubscribe link (for example certain mention or meeting-related messages). If you previously unsubscribed, you may need to re-enable those messages from your email provider’s preferences or contact support.
5. Confirm the email on your Hive account
Make sure Hive is sending to the address you are checking. Open your profile settings and confirm the email on your account matches the inbox you expect.
Still stuck after these steps? Contact Hive support with the email address on your account and an example of a missing notification (who, what action, and about when).