The workspace owner or a system admin can change the login email of another member. Use this when a member's email address changes, for example after a company rename. The member keeps their projects, actions and access.
To change your own email, see Verify your email address in Hive.
Who can change a login email
The workspace owner (the person who created the workspace), while they are a member of it.
A System Admin.
Admins who are not the owner or a system admin do not see Change login email.
You must have this role in every workspace that the member is in. You cannot change the login email of:
The workspace owner.
A system admin, unless you are the workspace owner.
A guest or external user. They can change their own email from their profile.
A person who has not accepted their workspace invitation yet.
A member who also has access outside your workspaces, for example to a form or a proof review of another workspace. Contact Hive support to change their login email.
Change a member's login email
Before you start, make sure that someone can read email at the new address. Usually this is the member.
Open Workspace settings, then select Manage users.
Select the member's name. Their profile opens.
Below the Email field, select Change login email.
Enter the new address and select Send code. Hive sends a six-digit code to the new address. The email tells who asked for the change, and from which address to which address.
Get the code from the person who reads the new address. The code expires after 15 minutes.
Enter the code and select Change email. The message Login email changed shows.
What happens after the change
The member signs in to Hive with the new address. Their password does not change.
Hive sends a notice to the old address. The notice tells who changed the login email, and from which address to which address.
Hive ends the member's Hive sessions. The member must sign in again with the new address.
The new address is verified. The member does not have to verify it again.
If Hive does not make the change
"Only the owner or a system admin of every workspace this member belongs to can change their login email": the member is in a workspace where you are not the owner or a system admin, or the member has a higher role than you. Ask the owner of that workspace, or contact Hive support.
"This member also has access outside your workspaces, so only Hive support can change their login email": contact Hive support.
"You cannot change the login email of a guest or external user. They can change it from their own profile": ask the guest or external user to change it. See Verify your email address in Hive.
"Edits to user information are restricted until the invited user accepts their workspace invitation": ask the member to accept the invitation first.
"That email is already used by another Hive account as a login, mail or calendar address. Use a different address or ask its owner to remove it": use a different address, or ask the person who uses it to remove it from their account.
"A code was sent recently. Try again in a minute": wait one minute, then select Send code again.
"That code is incorrect or has expired": check the code. If 15 minutes went by, close the dialog and start again to get a new code.
"Too many incorrect codes. Try again tomorrow": wait until tomorrow.
"You have started too many login email changes today. Try again tomorrow": wait until tomorrow.
"We could not send a verification code. Try again": try again. If you see this at the last step, the code is still good. Select Change email again.
Change an email through the API
Through the Hive API, only a system admin can change another user's email. If the user also has access to another Hive workspace, Hive refuses the change with "Cannot modify the email of another user". Use Change login email in Hive, or contact Hive support.