If Hive cannot charge the card on file, a red banner shows at the top of Hive.
What you see
Organization admins see Your account is overdue. Review the unpaid invoice and pay. Select the banner to open the payment details.
Other members see a message that names the admins to contact.
If the account is locked because of the overdue payment, the payment message opens when you open Hive.
Pay the overdue invoice
Select the banner. The Your account is overdue message shows the unpaid amount, the invoice number and the due date. If more than one invoice is unpaid, it shows how many more there are.
If your card changed or expired, select Update payment method and enter the new card.
Select Retry payment. Hive charges the card on file for each unpaid invoice.
When the payment goes through, you see Payment received. Thank you. The banner and any lock clear at once. You do not need to reload Hive.
If the payment fails, the message shows the reason your bank gave. Update the payment method, then select Retry payment again.
Who can pay
Organization admins see the unpaid amount and can use Retry payment and Update payment method.
Workspace admins who are not organization admins can use Update payment method only.
Other members cannot pay. They see who to contact.
If you pay by bank transfer or invoice
Retry payment charges only the card on file. If you pay another way, pay the invoice as usual. The banner clears when Hive records the payment.
Still have questions? Contact finance@hive.com.