Q: Where can I find my invoices?

A: You can find invoices and billing information in the billing portal. Just go to your profile dropdown > Billing > Billing History and you can see and download all of your past invoices.

Q: How can I update my payment method?

A: You can update your payment method through the billing portal. Just go to your profile dropdown > Billing > Payment Methods to update.

Q: How can I access Hive after I've cancelled my account?

A: Your data is available until the end of your term. If you are not able to access your account, please reach out to help@hive.com and we can assist you.

Q: Where can I find a W9 form?

A: Download our W9 form here.

Q: Am I charged for any Hive users in my workspace?

A: No, any user with the @hive.com domain is not included in your license count.

Q: I want to add more licenses in the middle of my term, how do I do that?

A: Invite new users to your workspace. If you have unused purchased seats, new users fill those seats first. Once all purchased seats are in use, inviting another paid user increases your license count.

For standard monthly subscriptions paid by card, seats added this way take effect immediately. The charge for the rest of the billing period is prorated and included on your next renewal invoice.

Q: When will I be charged for extra seats or add-ons?

A: For standard monthly subscriptions paid by card, extra seats added by inviting users in Hive and paid add-on additions or increases take effect immediately. The prorated charge for the rest of the billing period is included on your next renewal invoice.

Seat changes made directly in the billing portal can be scheduled for your next renewal. Check View scheduled changes in your subscription to review any pending changes. Add-on trials keep their existing trial terms.

For annual subscriptions, manually invoiced accounts, or custom billing arrangements, charges follow your billing terms. If you are unsure about a charge, contact finance@hive.com.

Q: How can I transfer a license from one user to another?

A: Licenses are not tied to an individual user. If a user has left the company and you would like for someone else to take their seat in Hive, simply remove the existing user and invite the new one. Note: You need to remove the existing user first otherwise you may be charged for the new user you add.

Q: Does my license count decrease if I remove a user?

A: No, license counts do not decrease when users are removed.

Q: How do I reduce my license count?

A: If you have a monthly subscription, you can make changes to your license count through the billing portal. Just go to your profile dropdown > Billing > click on your subscription > Edit subscription. Note: License reductions made in the billing portal take effect on your next billing cycle.

If you have an enterprise or yearly subscription, please contact finance@hive.com to make adjustments.

Q: How do I switch from monthly to annual billing?

A: Eligible monthly Hive Teams subscriptions can switch to annual billing in Hive. Go to your profile menu > Manage Users, then click the ⓘ icon beside Seats purchased. Select Switch to annual and follow the prompts.

Q: Am I charged for invited users?

A: Yes, a seat is filled as soon as you invite a new user.

Q: Can I export a list of active users in my workspace?

A: Workspace admins can download a .csv file of all active users in the workspace by going to their profile dropdown > Manage Users > click on the download arrow to the left of the user search bar.

Q: How can I see what user turned on an App and When?
A: You can audit who turned on an app and when by using the Workspace Activity app, which is located in the Apps folder on the left-hand sidebar.
Once opened, go to the App Filter and use the "Feature Enable" filter to view which user activated the app and the exact date it was enabled.