With Hive Mail, you can access your inbox, send new messages, and organize email follow-ups, all without ever leaving Hive.
Check out our Hive Mail tutorial video here.
How do I enable Hive Mail?
Go to Apps on the left-hand navigation bar, and scroll to Personal Apps. Hive Mail is an available app listed here. Toggle it on, sign in to your email account, authorize the connection, and you'll be all set!
You can now access your Hive Mail from the same left-hand navigation bar.
What can I do with Hive Mail?
Easily create follow up actions
Turn an email into an action card. The action is private and assigned to you by default, and the email thread lives in the card.
Open the email in Hive Mail and click Create action above the message:
Or let Buzz create it from Suggested next steps.
Find the new card on your Home page.
Link emails to existing actions
Receive an email that’s relevant to something you’re already working on? You can link emails to existing actions as well! To do so, click into the email from your Hive Mail inbox, then click Link action above the message. This will embed the email thread into your action card.
This can also be done directly from the action by clicking Link email in the Mail section.
Reply or forward messages right from your action cards
No need to hop from action card to inbox. With Hive Mail, you can reply, reply all, or forward messages right from the action card. Circling back has never been easier.
Send a new email from within an action card
Click the Compose button to begin a new email chain that will live in the action card.
Ask Buzz to draft an email with Hive files
Buzz can attach uploaded Hive files to a draft in your connected Gmail or Outlook mailbox. This includes files saved in Hive, such as a PDF Buzz generated for you.
Connect your mailbox to Hive Mail. Make sure the file is fully uploaded to your current workspace and that you can access it.
In Buzz chat, identify the file and ask for a draft with it attached. For example: “Draft an email to Alex with the proposal PDF attached. Leave it as a draft for me to review.” If needed, give Buzz the action or file link to identify the correct file.
Open the resulting draft and check the recipients, message, and attachments before sending it. Creating the draft does not send the email.
For Buzz-created drafts, each uploaded Hive file can be up to 20 MB for Gmail or 3 MB for Outlook. Your email provider’s total message limits also apply. If Buzz reports that an attachment could not be added, check the draft before sending and use an accessible, fully uploaded file within the size limit.
Maintain visibility
Email threads linked to action cards are dynamic, so they will update with any additional replies that are sent or received. Anyone who has access to the action card will be able to view and reply to the linked messages, ensuring that everyone stays up to date with the latest.
Keep linked email threads in Hive
Workspace admins can enable Store copies in Hive to retain copies of email threads linked to action cards.
Click your profile picture and open Settings → Email to actions.
Find Keep linked email threads.
Turn on Store copies in Hive.
Capture starts with the next arriving email after you turn the setting on. When a new email arrives in a linked thread, Hive stores a copy of the entire thread, including earlier messages and attachments. Turning the setting on does not immediately copy every historical linked thread.
Stored copies remain available if the connected mailbox is later disconnected or removed. Turning the setting off stops future copies without deleting copies already stored in Hive.
Let others send campaign emails for you
Click your profile picture and select My profile. In the left menu, under AI, select Mail. Go to Can send for me at the bottom of the page. Select the people who can send CRM campaign emails that are assigned to you. You can select up to 50 people who share a workspace with you. The emails still send from your mailbox, as you, and replies come to you.
Hive Mail Layout
You can switch between a Side-view layout and a Default (expanded) one:
FAQ
Can I view my inbox's folder in Hive Mail?
Yes. Look at the sidebar on the left. Inbox, Sent, and Drafts are at the top. Below them, open the Labels section to see your other labels and folders, then click one to open it. To keep a label near the top of the sidebar, hover over it and click the star. If you connected more than one email account, use the account menu at the top of the sidebar to switch between them.
How do I create my signature in Hive Mail?
Go to your profile settings, and go to the Email preferences tab.
Which email providers are supported?
Currently, Hive Mail is supported with Google (Gmail) and Microsoft (Outlook 365).
Can I connect more than one email account?
Yes. Click your profile picture, select My profile, then select Email preferences and click Add email account. You can connect more than one Gmail or Outlook account. In Hive Mail, use the account menu at the top of the left sidebar to switch between accounts.