Buzz AI can work inside your inbox to help you stay on top of email: organize messages, surface what needs attention, suggest next steps, and draft replies.

As your in-Hive assistant, Buzz does not take action on your mail without your consent unless you turn on the specific options below.

What AI Mail can do

Capability	What it means for you
Auto labels	Applies Gmail or Outlook labels such as Needs Reply, FYI, and Done
Auto archive	Archives low-priority email when Buzz recommends it and you have opted in
Suggested next steps	Plans actions when you open a thread — e.g. create Hive actions, draft replies, archive
Email drafts	Creates real drafts in Gmail or Outlook for you to review and send
Calendar invites	Can suggest accepting meeting invitations
Daily summary	Email digest plus in-app activity in Hive Mail

AI Memories you set also apply to Buzz chat, not only email.

Before you start

You need:

Hive Mail connected (Google Gmail or Microsoft Outlook/365). See Hive Mail: Fully-integrated email within Hive if you have not set up mail yet.
Buzz enabled in your workspace:
- AI Enabled Workspace
- Buzz Assistant (Buzz Pro) Turn these on from Apps if your admin has not already.
Buzz AI settings in your profile (see below).

If AI Mail options are missing, ask your workspace admin whether Buzz is enabled for your plan.

Open AI Mail settings

Click your avatar (top right).
Open My Settings.
Go to Buzz AI.

Buzz AI has sub-tabs:

Sub-tab	What you configure
General	Buzz defaults, calendar settings, AI Memories
Mail	Inbox behavior, auto labels
Connections, Snippets, Slash commands	Other Buzz features (see Introducing: Buzz)

Mail-specific toggles live under Buzz AI → Mail. AI Memories live under Buzz AI → General.

Mail settings

Under Mail, you can control how Buzz works with your inbox.

Inbox behavior

Setting	What it does
Allow Buzz to auto archive your emails	When Buzz recommends archiving a low-priority message, it can archive the thread in Gmail or Outlook. Off by default.
Allow Buzz to learn from your inbox	When Buzz skips a message, it can still learn from it to improve future suggestions.
Allow Buzz to suggest next steps	Shows suggested next steps when you open email in Hive Mail.
Allow Buzz to create real email drafts	Buzz can create drafts in your mail provider, not only suggestions inside Hive.
Auto-approve internal calendar invites	Automatically accepts calendar invites when every participant is on the same workspace email domain.

By default, Buzz does not auto-archive or take other actions until you enable these options.

Auto Label

Below the mail toggles, Auto Label organizes email with smart labels in Gmail or Outlook.

Turn Auto Label on to enable the label set. You can enable or disable individual labels:

Label	Typical use
Needs Reply	You should respond
FYI	Informational — no action needed
Notification	Automated updates from apps and services
Calendar	Invitations and schedule changes
Awaiting Reply	You sent something and are waiting on others
Done	Conversation complete — no follow-up expected
Auto Archived	Low priority — still in inbox, marked as archived category

For more detail on labels, see Enabling Buzz Mail Labels (linked in Related articles below).

AI Memories

AI Memories teach Buzz your preferences. They apply to email next steps and Buzz chat.

Go to My Settings → Buzz AI → General.
Under AI Memories, add, edit, or remove rules.

Examples:

“Auto archive promotional emails”
“Don’t archive emails from updates@notifications.hive.com”
“Keep client emails labeled Needs Reply until I respond”

If Buzz archives or labels something incorrectly, update your memories — and use thumbs feedback on the suggestion (below).

First-time setup

When you first enable AI Mail, Hive may walk you through a short onboarding flow:

Processing your recent mail
Choosing which auto labels to use
Previewing how Buzz handles sample threads

You can adjust labels and mail toggles anytime under Buzz AI → Mail.

Using suggestions in your inbox

When Allow Buzz to suggest next steps is on and you open a thread in Hive Mail, Buzz may show a suggestion card.

Buzz may recommend:

Plan and execute steps — multi-step plans (create Hive actions, draft emails, etc.)
Archive this email — archive after you confirm
Buzz automatically archived this email — already archived when auto-archive ran
Accept the invitation — calendar invite detected
Manually review this email — Buzz is unsure; no automatic action

Planned next steps

For planned steps, Buzz lists steps you can run one at a time or execute as a plan. Steps may include:

Creating Hive actions from the email
Creating or editing email drafts in Gmail or Outlook
Other Buzz-assisted tasks on the thread

Use Execute on a step when you are ready. Review drafts before sending.

Reply drafts

If Buzz suggests a reply, you may see:

A short response you can send or edit
Draft reply — Buzz writes a draft in your mail provider
Regenerate — fresh suggestion if the first one is slow or off

Feedback (thumbs up / thumbs down)

Use thumbs up or thumbs down on suggestions so Buzz learns your preferences. If auto-archive or labeling is wrong, update AI Memories under Buzz AI → General.

Calendar invites

When Buzz detects a calendar invitation, you can Accept or Decline from the suggestion card (when calendar handling is enabled).

Daily email digest

Email notification

If Buzz auto-archives emails during the day, you may receive a daily email from Hive (updates@notifications.hive.com) listing what was archived. This is typically sent around 5:00 PM in your timezone.

If the wrong email was archived, update your AI Memories so Buzz avoids similar messages in the future.

In-app Buzz Digest

In Hive Mail, open the Buzz Digest area to see today’s activity for the last 24 hours:

Auto archived — count of threads Buzz archived
Emails labeled — count of auto-label applications
Drafts created — drafts Buzz created for you
Suggested next steps and drafts to review

Use View in email to open your provider inbox when needed.

Workspace settings (admins)

Workspace admins can configure shared Buzz behavior under Workspace Settings → Buzz AI, including:

Workspace AI rules — guidance Buzz follows for everyone in the workspace
Meeting sharing and other Buzz defaults

Workspace rules can influence how Buzz handles mail alongside your personal AI Memories.

AI Mail vs other Buzz features

Feature	Best for
AI Mail	Inbox triage, labels, archives, drafts, email next steps
Buzz chat	General questions, planning, workspace tasks
Buzz Sidekick	Live meetings — transcription, goals, call summaries (desktop app)
Workflows	Automated triggers (e.g. after a Salesforce call)