Skip to main content

How to fix a blank white or stuck loading screen in Hive

What to do when Hive shows a blank white page or stays on the loading screen.

Written by Ellen Kajca

Use these steps when Hive shows a blank white page, or stays on the loading screen and does not open. This applies to the web app and the desktop app.

If Hive opens but one feature, view, or button does not work, clearing your cache usually does not help. Contact Hive Support and tell us what you clicked and what happened.

Check these first

  1. Check if Hive is down. Go to status.hive.com. If it shows an incident, or several teammates see the same problem at the same time, do not clear your cache. Wait for the incident to end, or contact Hive Support.

  2. Check the address bar. The Hive app is at app.hive.com. The page at hive.com is our website, not the app. Go to app.hive.com and update your bookmark.

  3. Reload Hive. In a browser, press Ctrl+R (Windows) or Cmd+R (Mac). In the desktop app, open the Hive menu and click Reload.

  4. Try a private window. Open Hive in an Incognito window (Chrome) or an InPrivate window (Edge), or in a different browser. If Hive works there, clear your cache with the steps below.

  5. Try a different network. If Hive does not load in any browser and you use a company network or VPN, turn off the VPN or try another network. If Hive then works, ask your IT team to make sure Hive is not blocked.

Clear your cache in Chrome

  1. Open Chrome and press Ctrl+Shift+Delete (on Windows) or Cmd+Shift+Delete (on Mac).

  2. From the dropdown menu, select All time.

  3. Make sure the box next to Cached images and files is checked.

  4. Click the Clear data button.

Clear your cache in Edge

  1. Open Edge and press Ctrl+Shift+Delete (on Windows) or Cmd+Shift+Delete (on Mac).

  2. From the Time range dropdown, select All time.

  3. Make sure Cached images and files is checked.

  4. Click Clear now.

For the App Version of Hive:

On Mac:

  1. Quit Hive completely (right-click the Hive icon in the Dock and select Quit, or press Cmd+Q).

  2. Open Finder and press Cmd+Shift+G to open "Go to Folder."

  3. Paste ~/Library/Application Support/Hive and press Enter. Keep the ~ at the start. It opens the Library folder in your home folder, which Finder usually hides.

  4. Delete the Cache, Code Cache, and GPUCache folders inside.

  5. Reopen Hive.

On Windows:

  1. Quit Hive completely.

  2. Press Win+R to open the Run dialog.

  3. Type %AppData%/Hive and press Enter.

  4. Delete the Cache, Code Cache, and GPUCache folders inside.

  5. Reopen Hive.

If that doesn't resolve the issue, a full reinstall is the nuclear option:

  1. Uninstall Hive from your machine.

  2. Delete the entire ~/Library/Application Support/Hive (Mac) or %AppData%/Hive (Windows) folder to ensure all stored data is cleared.

  3. Reinstall Hive from hive.com/download.

Note: clearing all application data will log you out of Hive and should be done as a last resort.

If the screen is still blank

Contact Hive Support and send us:

  • A screenshot of the full window, with the address bar.

  • Whether you use the desktop app or a browser (and which browser).

  • Whether your teammates see the same problem.

Related Articles
Did this answer your question?