FAQs

Answering some of the commonly-asked questions

18 articles

Written by Erin Gouveia, Tim Chung and Andrew Naisawald

How can I turn off meeting reminder emails?

Written by Erin Gouveia. Updated over a week ago

I'm not getting Hive Notification Emails

Here's what to do if you're not receiving Hive Notification Emails

Written by Tim Chung. Updated over a week ago

How can I open links in the desktop app after I have already selected browser?

You can easily reinstate the redirect page to Hive's desktop app

Written by Tim Chung. Updated over a week ago

Where can I review Hive's security policy?

Review details of our user, application & network security policies or download the full white paper.

Written by Tim Chung. Updated over a week ago

Can external users track time?

Written by Erin Gouveia. Updated over a week ago

Help! How do I recover a deleted action card or project?

Recover accidentally deleted items in the Trash Bin

Written by Erin Gouveia. Updated over a week ago

How do I set myself as away when I'm taking time off?

Alert your colleagues to your PTO with a few simple steps

Written by Erin Gouveia. Updated over a week ago

Why does Google Drive need permission to edit/delete files?

Written by Tim Chung. Updated over a week ago

How do I edit a submitted Timesheet?

Did you or your colleague accidentally submitted a Timesheet?

Written by Tim Chung. Updated over a week ago

How to delete multiple actions at once?

Sometimes you need to delete multiple actions at once - and you can! Just head to Table View.

Written by Tim Chung. Updated over a week ago

Where did my approval or chat notification go?

Auto-archiving after you've viewed the proof or chat message keeps the feed clear for more important items you have not viewed yet

Written by Erin Gouveia. Updated over a week ago

How do I delete a Project Status?

Are you seeing unneeded statuses in My Actions or a summary view?

Written by Tim Chung. Updated over a week ago

Approval Routing FAQ

Written by Andrew Naisawald. Updated this week

Proofing and Proofing Tool FAQs

Written by Andrew Naisawald. Updated over a week ago

Project Creation and Management FAQs

Written by Andrew Naisawald. Updated over a week ago

How To Access Hive FAQ

Below are common questions and directions for accessing Hive

Written by Andrew Naisawald. Updated over a week ago

How do I find archived action cards?

An easy search will show you archived action cards

Written by Erin Gouveia. Updated over a week ago

Resetting your password

Change or update your account's password

Written by Erin Gouveia. Updated over a week ago