Whether a subscription change appears now or under View scheduled changes depends on how and when it takes effect.
For standard monthly subscriptions paid by card:
Extra seats added by inviting users in Hive, and paid add-on additions or increases, take effect immediately. The charge for the rest of the billing period is prorated and included on your next renewal invoice.
Seat changes made directly in the billing portal can be scheduled for your next renewal. If your change is scheduled, it appears under View scheduled changes until it takes effect.
A change that has already taken effect does not need to appear under View scheduled changes. That section is for changes waiting to take effect.
To check a scheduled change:
Open your profile menu in Hive. Under Workspace, select Billing.
Select your subscription.
If a change is scheduled, select View scheduled changes to review it.
If you do not see Billing, ask your workspace's billing contact to check the subscription. If your workspace is manually invoiced or has custom billing terms, those terms apply. For questions about a change or charge, contact finance@hive.com.
