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How to Troubleshoot a Blank White Hive Screen
How to Troubleshoot a Blank White Hive Screen
This article will show how to troubleshoot a blank white page error screen on Hive
Andrew Naisawald avatar
Written by Andrew Naisawald
Updated over a week ago

When using Hive, have you ever received a blank white screen on the Hive app? Here is how to troubleshoot this behavior.

Follow the below steps to troubleshoot:

  1. Log out of Hive

  2. Open Developer Tools (right click anywhere on the page and click "Inspect" if on browser; or go to top menu and click Developer Tools if on desktop app)

  3. In Developer Tools, click to the "Application" tab

  4. On the left, click "Storage"

  5. Click the "Clear site data" button

6. Refresh the page (CTRL+R)

7. Sign in again

The "nuclear" option (Desktop App only)

Sometimes the above steps will not work; usually this is due to resources from 3rd party services like Microsoft, Google, or any other integrations you may have connected to your Hive account.

In situations like this, it's sometimes best to clear all cached application data associated with your Hive Desktop App. Note: this will log you out of Hive and should be done as a last resort.

To take the "nuclear" option and reset all of your cached application data, follow the steps below:

Windows Desktop App - from CMD prompt

(1) Quit out of your Hive Desktop App entirely by going to "Application" => "Quit":

(2) Click the "Windows" button on the bottom left of your screen and type "Prompt" to select and open your "Command Prompt"

(3) Paste the below command into your "Command Prompt", replacing "andrew" with your Windows user name:

rd /s /q "C:\Users\andrew\AppData\Roaming\Hive"

Note: If Hive is installed on a different Drive than "C:", update the above command accordingly

(4) Hit "Enter" to clear out your Hive Desktop App data folder

(5) Open your Hive Desktop App again. If you are now logged out of Hive, that means this worked. If you are not logged out of Hive, you can try finding/deleting the above directory using Windows File Explorer.

If the above steps did not log you out, please contact support and we can assist.

Mac Desktop App - from terminal

(1) Quit out of your Hive Desktop App entirely by clicking the "Hive" => "Quit" in your top toolbar:

(2) Open "Spotlight" by clicking the search icon in the top right of your screen or pressing "CMD+Space" at the same time:

(3) Type "Terminal" to find and open your terminal application:

(4) From the terminal application, paste the below command and press "Enter" to clear your Hive Desktop App cache entirely:

"rm -rf ~/Library/Application\ Support/Hive/"

(5) Open your Hive Desktop App again. If you are now logged out of Hive, that means this worked. If you are not logged out of Hive, you can try finding/deleting the above directory using Finder.

If the above steps did not log you out, please contact support and we can assist.

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