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How to Troubleshoot a Blank White Hive Screen

This article will show how to troubleshoot a blank white page error screen on Hive

Written by Ellen Kajca

If you are experiencing a blank white screen on a Hive page on the web or in the app, a quick fix is often to clear the Hive cache.

Note: If several teammates see the same blank or frozen screen at the same time, this may be a Hive service issue. Please contact Hive Support instead of repeating the cache steps above.

Here's how you can do that in Chrome:

  1. Open Chrome and press Ctrl+Shift+Delete (on Windows) or Cmd+Shift+Delete (on Mac).

  2. From the dropdown menu, select All time.

  3. Make sure the box next to Cached images and files is checked.

  4. Click the Clear data button.

Here's how you can do that in Edge:

  1. Open Edge and press Ctrl+Shift+Delete (on Windows) or Cmd+Shift+Delete (on Mac).

  2. From the Time range dropdown, select All time.

  3. Make sure Cached images and files is checked.

  4. Click Clear now.

For the App Version of Hive:

On Mac:

  1. Quit Hive completely (right-click the Hive icon in the Dock and select Quit, or press Cmd+Q).

  2. Open Finder and press Cmd+Shift+G to open "Go to Folder."

  3. Paste ~/Library/Application Support/Hive and press Enter.

  4. Delete the Cache, Code Cache, and GPUCache folders inside.

  5. Reopen Hive.

On Windows:

  1. Quit Hive completely.

  2. Press Win+R to open the Run dialog.

  3. Type %AppData%/Hive and press Enter.

  4. Delete the Cache, Code Cache, and GPUCache folders inside.

  5. Reopen Hive.

If that doesn't resolve the issue, a full reinstall is the nuclear option:

  1. Uninstall Hive from your machine.

  2. Delete the entire ~/Library/Application Support/Hive (Mac) or %AppData%/Hive (Windows) folder to ensure all stored data is cleared.

  3. Reinstall Hive from https://hive.com/downloads.

Note: clearing all application data will log you out of Hive and should be done as a last resort.

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